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FAQs

Will Meic tell anyone what we have talked about?

Not unless we think you or someone else is in immediate danger or might be hurt. There are a number of reasons why this might happen and you can read our full confidentiality policy here for a more detailed explanation.

What if I need Meic after midnight?

Meic is no longer 24 hours. While you can call us anytime between 8am and midnight, we won’t be there to answer the phone if you call after midnight. But don’t worry; you haven’t been forgotten. You will have the choice of being forwarded to ChildLine, Samaritans or NHS Direct. You can read about these choices here.

Is my call free and will it show on my phone bill?

Calls to Meic are free and don’t show up on a BT or cable phone bill. Calls to Meic on 0808 80 23456 are currently free from all the existing networks – 3, BT Mobile, Fresh, O2, Orange, T Mobile, Virgin, Vodafone. We have been told that calls will not appear on any of these bills. Remember: the telephone number will show in your list of dialled calls on your mobile as 0808 80 23456. If you don’t want people to see the number on your phone, you should delete this from your called number list.

Who at Meic knows what I've talked about?

Sometimes a Meic supervisor may listen into the phone call or read your text, instant message or email to make sure that the Meic advisers are helping you in the best way they can.
We do not record your messages here at Meic but we do record the number of calls, texts, instant messages and emails that we get. We also record what type of help we give out but we don’t keep any information on who had that help. When you text the Meic helpline we can see other texts that have been sent from that telephone number but we can not identify who you are or the number that you are texting from. Read our full confidentiality policy here.

More questions?

You can get in touch with Meic by phoning 0808 80 23456, texting 84001 or contacting us with a question by online chat or email.

Do you know my phone number?

No, we don’t know your phone number unless you give it to us.

Do I have to tell Meic anything about myself?

No, not if you don’t want to.
We might ask for your age and where you live in Wales so we can find information that will be useful to you, but you are in control of what you tell us about yourself. If you want us to get in touch with someone else for you or contact another organisation that could help you further with what’s going on in your life you may want to give us your name, address, contact details and possibly other information – but this is up to you.

Can anyone see that I've used my home computer to get in touch with Meic?

No one will be able to read any messages you’ve sent to Meic or received from a Meic adviser as long as you keep your password private. It is possible for someone to see the history of the sites you have visited on your computer, but not if you have deleted your history.