Sometimes a Meic supervisor may listen into the phone call or read your text, instant message or email to make sure that the Meic advisers are helping you in the best way they can.
We do not record your messages here at Meic but we do record the number of calls, texts, instant messages and emails that we get. We also record what type of help we give out but we don’t keep any information on who had that help.
When you text the Meic helpline we can see other texts that have been sent from that telephone number but we can not identify who you are or the number that you are texting from.
Read our full confidentiality policy here