Hide Page
instagram icon


This website is run by ProMo Cymru.

We would like as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This website’s accessibility

We know some parts of this website are not fully accessible:

  • some form labels are not unique
  • some images do not have good alternative text
  • some pages have poor contrast
  • some link text does not describe the purpose of the link
  • some documents are in PDF format and are not accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: Support@promo.cymru

Call: 02920 462222

We’ll consider your request and get back to you within 1 working day.

If you cannot view the map on our ‘contact us’ page, please call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: support@promo.cymru and we will happily assist you.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

Promo Cymru is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 – Level AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

One form does not have not have a the correct tags in place, This fails WCAG 2.1 success criterion

We plan to add the correct tags by September 2020

Several header links have been identified as poor contrast.

We are currently working with Glue Studio to rectify these issues by September 2020

What we’re doing to improve accessibility

We are currently working to fully compliant with WCAG 2.1 by September 2020

Preparation of this accessibility statement

This statement was prepared on 1st September 2020. It was last reviewed on 1st September 2019.

This website was last tested on 1st September 2020. The test was carried out by ProMo Cymru in partnership with WAVE and Glue Studio